CarCovers.com Satisfaction Guarantee
Why Buy From Us?
All orders to the U.S. and Canada qualify for free shipping! Simply add the cover of your choice to your cart and you will automatically get free shipping with UPS or FedEx Ground when you are in the contiguous U.S. and Canada! Orders to PO Box addresses, APO/FPO, Alaska, Hawaii, and Puerto Rico are fulfilled with USPS Parcel Post. After your order is processed, you will receive an email with confirmation of your purchase and address. Orders are generally shipped within 1 business day after the order is placed. Once it has shipped, you will be emailed the tracking number.
It generally takes 2 to 7 days after your order is processed to receive your cover via UPS or FedEx Ground. Orders sent via USPS Parcel Post generally take 1-3 weeks on average.
We gladly ship to Canada with FREE shipping but you will be expected to cover all brokerage and handling fees via a flat $25 fee that will automatically be added to your order at checkout. Canada Post may also require a small import tax at your door.
International Orders (outside the US and Canada):
For international orders, please contact us with your vehicle make model and year as well as the material type you are interested in purchasing. We will provide a shipping estimate for you.
With our NO HASSLE GUARANTEE, we offer an unrivaled customer experience.
- Free Shipping via FedEx or UPS Ground to the contiguous U.S. Orders to PO Box addresses, APO/FPO, Alaska, Hawaii, and Puerto Rico are fulfilled with free USPS Parcel Select shipping! We gladly ship to Canada with FREE shipping but you will be expected to cover all brokerage and handling fees via a flat $25 fee that will automatically be added to your order at checkout. Canada Post may also require a small import tax at your door.
- Per our sizing guarantee, if the incorrect cover is sent we will pay the return shipping costs (within the 30-day return policy)! For more information, you can check out our Return Policy.
- You can contact us any time that is convenient for you. You may email us anytime - go to www.CarCovers.com/support. You may also call 1-800-385-3603 between 7:30am - 4:30pm PST, Monday - Friday, excluding major holidays.
Thanks for your time and we hope you are satisfied with our commitment to excellence.
Customer service is important to us, which is why we offer a terrific return policy. We will accept return and exchange requests as long as they are made within 30 days of the date you receive your original purchase. All you have to do is contact us. From there, we will do our best to address your return inquiries.
Free Return Shipping:
Free return shipping applies to incorrect covers received as part of our No-Hassle Sizing Guarantee. We will cover the return or exchange shipping cost if the cover you receive is an incorrect size for your vehicle. To help us determine if your return qualifies for free return shipping and meets our No-Hassle Sizing Guarantee guidelines, we may require photographs. We will not offer free return shipping for a cover with sizing issues without a photo of the cover on the vehicle.
Free return shipping does not apply to new and unopened items.
Free return shipping and exchange does not apply to orders from Canada, Hawaii, Alaska, and Puerto Rico or any order outside the 48 states.
We understand your concern with the security of your personal information, which is why we are dedicated to providing a very secure payment method. We use Secure Socket Layer (SSL), which encrypts your information before it is sent, to protect your credit card. Also, we ensure your information remains encrypted until we process your purchase. We will not share or sell any of your personal information.
Security is a top priority of ours, which is why we are continually monitoring and upgrading our security measures to ensure the safety of our customers.
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