Frequently Asked Questions (FAQs) about JetSkiCover.com
What if I can’t find my jet ski on your website?
If you cannot find your jet ski on our website, please utilize our contact us form or call (1-800-219-0462) with your year, make, and model. We will use the information you provide to locate the perfect cover for your . We will also add the cover to the website for future customers!
How much is shipping?
All orders to the U.S. and Canada qualify for free shipping! Simply add the cover of your choice to your cart and you will automatically get free shipping with UPS or USPS when you are in the contiguous U.S. and Canada! Orders to PO Box addresses, Alaska, Hawaii, and Puerto Rico are fulfilled with USPS Parcel Select. After your order is processed, you will receive an email with confirmation of your purchase and address. Orders are generally shipped within 1 business day after the order is placed. Once it has shipped, you will be emailed the tracking number.
It generally takes 2 to 7 days after your order is processed to receive your cover via UPS Ground. Orders sent via USPS Parcel Post generally take 1-3 weeks on average.
Orders to Canada also ship FREE via UPS, however, please be aware there may be duties and customs fees collected by UPS at the time of delivery according to province.
International orders may take 1-3 weeks for delivery.
How can I track my purchase?
When we ship your purchase, you will automatically be provided with a tracking number via e-mail. You can use this number to track your package online twenty-four hours a day, seven days a week.
When will I receive my cover?
Orders typically ship out on the next business day. Our shipping methods in the 48 contiguous states guarantee delivery within 2-7 business days from the shipping date.
How do I cancel my order?
Fortunately, we will work with you to cancel or make changes to your order. To make any urgent order changes or a cancellation, please call us immediately. Our phone number is 1-800-219-0462. Please note: orders can be canceled up until 9:00am PST Monday-Friday. Any cancellation requests made after 9:00am PST cannot be accommodated.
What if I want to return my cover?
We will accept your return if it is requested within thirty days. For more information, please see our Return Policy.
Do you ship internationally?
Yes, we do ship internationally! For international orders, the customer must pay the shipping cost which will be shown on the checkout page. If you do not see your country listed on the drop-down list on the checkout page, please contact us.
How can I pay?
You can make a purchase using Visa, MasterCard, American Express, Discover, PayPal, or Amazon Checkout.
Is using a credit card online safe?
We understand your concern, which is why we are dedicated to providing a secure payment method. We use Secure Socket Layer (SSL), which encrypts your information before it is sent, to protect your credit card. Also, we ensure your information remains encrypted until we process your purchase.
How should I wash my cover?
You can wash your cover with a commercial washing machine without a center agitator or by hand. Using a commercial washer, add a delicate soap such as Woolite. Remember to set the washer to “Delicate.” To hand wash your cover dilute a mild detergent, such as Woolite, in cold or warm water and lightly cleanse the cover with a sponge.
How should I dry my cover?
We recommend you air dry your cover. If you are using a machine dryer, DO NOT USE HEAT as that setting will shrink the cover.
What if there is a thin layer of ice between my vehicle and the cover?
Rarely, a thin layer of ice will form between your vehicle and the cover. Fortunately, there is a quick and simple solution! Thaw the ice before removing the cover. To do so, pour warm water over the cover and attempt to gently lift the cover. If you encounter a problem, repeat the process.
How do I install my cover?
There is a tag on the inside of the cover that indicates which side is the front. Install the cover at the front of your first. Next, pull the cover over the top of your . Finally, stretch the rear hem of the cover over the back bumper of your .
How do I secure my cover to my ?
covers have an elastic hem at both the front and the back to ensure a snug fit. In addition, all covers except our Black Satin indoor cover come with nylon straps to secure your cover!
What currency are your prices in?
All prices listed online are in U.S. Dollars (USD). If you are purchasing from outside the U.S. in a different currency, please note that the amount shown on your payment card statement will differ from the amount shown on your JetSkiCover.com order confirmation due to the difference in currency.
When should I secure my cover?
You should prepare to secure down your cover using the supplied nylon straps when there will be high winds in your area, or when putting away your jet ski for the season. Otherwise, the wind can carry your cover away.
*Our black satin jet ski cover is an indoor only cover, and should not need to be secured with the nylon straps, which is why they were not supplied with your cover.
Can I contact you directly?
You can call our toll free number at 1-800-219-0462 or you can utilize the contact form here.
What are your office hours?
You can call us anytime between the hours of 7:00AM-4:30PM Pacific Time, Monday through Friday.